Refund, Return & Cancellation Policy

Saffron, honey, ghee and dry fruits are food. Once a pack has left us we can’t know how it was stored or handled, so we can’t resell it safely. That’s why we don’t give money back for delivered orders.

Instead, we replace products that qualify under this policy. The only time we refund is when we cancel a paid order ourselves (see “If we cancel your order” below) or when a payment fails.

You can return a product for a replacement or exchange when all of these are true:

• You contact us within 36 hours of delivery, counted from the delivery time recorded by our courier partner.
• The packaging is unopened — the seal, lid and pouch are intact and the product hasn’t been used.
• It’s in its original box or pouch, with any labels still on.

You can have the same product again, or exchange it for another product of the same value. Once we receive the sealed product and check it, we ship the replacement.

We replace an item free of charge if, when it reaches you:

• the jar, pouch or box is broken, leaking or torn, or the seal looks tampered with;
• you received a different product or pack size from the one you ordered;
• an item from your order is missing;
• the product is spoiled or has a clear quality defect.

Send us clear photos of the product, the outer box and the shipping label within 36 hours of delivery. An unboxing video makes the check much faster. If the outer box looks badly damaged when the courier hands it over, please note it with the courier or refuse the parcel, and let us know.

• Any request made more than 36 hours after delivery.
• Products that have been opened, used or partly consumed, unless they arrived damaged or defective.
• Products stored incorrectly after delivery, or no longer in their original packaging.
• Natural variation in colour, aroma, texture, crystallisation of honey or the grain of ghee. These are signs of a pure product, not a defect.
• Damage or wrong-item claims without photos.

1. Within 36 hours of delivery, message us on WhatsApp at +91 63536 84881 with your order number (it starts with ORD-) and what you’d like to return or what went wrong.
2. Attach photos of the product, the packaging and the shipping label — and the unboxing video if you have one.
3. We check your request and reply within 24–48 hours with the next steps, including how to send a sealed product back.
4. Once approved (and, for sealed returns, once we receive the product), we ship your replacement.

If the product you want is out of stock, we’ll offer another product of the same value. Each order can be returned or replaced once. Suvarna7 makes the final decision on whether a request qualifies.

Not paid yet? Cancel it yourself from My Orders at any time. The items go back on sale and nothing is charged.

Already paid? Paid orders can’t be cancelled — we start packing them right away. If something goes wrong after delivery, the return and replacement rules above apply.

Rarely, we may have to cancel a paid order — for example if an item runs out, a price was shown wrongly, or our courier can’t deliver to your pincode. We’ll tell you, and refund the full amount to your original payment method. Banks usually show it within 5–7 working days.

Sometimes, especially when paying by UPI in another app, money leaves your account but the website doesn’t show the order as confirmed. Please don’t pay again. Open the order from My Orders — it checks the payment with Razorpay and confirms the order if it went through.

If the payment failed, Razorpay and your bank return the money to your account automatically, usually within 5–7 working days. Still stuck? Message us on WhatsApp with your order number and the UPI or bank reference.