How can we help?
Our team answers on WhatsApp and phone. Message us with your order number and we’ll sort it out quickly.
Monday to Saturday, 10:00 AM – 7:00 PM. WhatsApp messages sent later are answered the next working day.
Prefer email? Write to suvarnaorganic07@gmail.com
Common questions, quick answers
- Where is my order?Track your parcel live with your order number. You'll also find it under My Orders.Track order
- Return or replace an itemSealed products can be returned within 36 hours of delivery, and damaged or wrong items are replaced. Message us with photos and your order number.Return & cancellation policy
- My ordersSee everything you've ordered, check its status and download the invoice for a paid order.View orders
- DeliveryWe deliver across India, usually in 2–4 days. Check your pincode on any product page for an estimate.Shop products
Before you message us
What should I keep ready when I contact you?
Your order number (it starts with ORD-), the phone number you ordered with, and photos if something arrived damaged.
Can I return a product or get a refund?
We don't offer refunds. You can return a sealed, unopened product within 36 hours of delivery for a replacement or exchange, and damaged, wrong or missing items are replaced if you tell us within 36 hours with photos. Paid orders can't be cancelled.
Can I change my delivery address after ordering?
Yes, if the order hasn't shipped yet. Message us on WhatsApp with your order number and the new address as soon as possible.
Do you take bulk or corporate gifting orders?
Yes. Tell us on WhatsApp what you need, how many boxes and by when, and we'll share options and pricing.
Still need help?
Send us a message on WhatsApp. A real person from our team will reply.
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